Refund policy
Return & Refund Policy – Floravya
At Floravya, we want you to shop with confidence. We offer a voluntary 30-day satisfaction guarantee for eligible first-time purchases.
Refund terms differ between standard orders and Buy One, Get One Free (BOGO) promotional orders. Please review the terms below before placing your order.
1. Standard Orders – 30-Day Money-Back Guarantee
Our voluntary 30-day money-back guarantee applies to eligible standard, non-BOGO first orders only.
If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a refund.
Eligible standard first orders qualify for a refund of 100% of the product purchase price actually paid.
No product return is required.
This guarantee is subject to the eligibility requirements outlined in Section 3.
2. Buy 1, Get Your 2nd 50% Off Orders – 30-Day Partial Refund Guarantee
Buy One, Get the Second 50% Off — Refund Policy Orders purchased through this promotional offer are eligible for a maximum refund of 50% of the total amount paid. By purchasing this offer, you acknowledge and agree to these promotional refund terms.
3. BOGO Orders – 30-Day Partial Refund Guarantee
Buy One, Get One Free (BOGO) promotional orders are covered by a separate voluntary partial refund guarantee.
For eligible BOGO first orders:
- You may request a partial refund within 30 days of receiving your order.
- The maximum satisfaction refund is 50% of the promotional product purchase price actually paid.
- No product return is required. You may keep both bottles.
- The refund is calculated using the promotional product purchase price paid after discounts, not the individual retail value of either bottle.
BOGO promotional orders are not eligible for a full refund under our voluntary satisfaction guarantee.
This limitation does not restrict any rights or remedies available under applicable law.
4. Refund Eligibility – First Order Only
Our voluntary 30-day satisfaction guarantee is available only for a customer's first purchase from Floravya.
The following conditions apply:
- The guarantee applies to the customer's first order only.
- Only one satisfaction-guarantee claim is permitted per customer.
- Refund requests must be submitted within 30 days of receiving the eligible order.
- Proof of purchase or a valid order number is required.
- No product return is required for an eligible satisfaction-guarantee claim.
Subsequent orders are not eligible for our voluntary 30-day satisfaction guarantee, even if no refund was requested for the first order.
These limitations apply only to our voluntary satisfaction guarantee. They do not limit any rights or remedies available under applicable consumer protection laws.
5. How to Request a Refund
To request a refund under our voluntary satisfaction guarantee, email info@floravya.com within 30 days of receiving your eligible order.
Please include:
- Your order number.
- The email address associated with your purchase.
- A brief explanation of your refund request.
Our customer support team aims to respond within 48 hours.
6. Refund Amounts
Refunds under our voluntary satisfaction guarantee are calculated using the product purchase price actually paid after applicable discounts.
Standard first orders: Eligible refunds cover 100% of the product purchase price paid.
BOGO first orders: Eligible refunds cover 50% of the promotional product purchase price paid.
Shipping charges, taxes, and other fees are not included in the calculation of the voluntary satisfaction refund. Any refund of these amounts will be handled in accordance with applicable law and the circumstances of the refund.
No product return is required for either type of eligible satisfaction-guarantee claim.
7. Refund Processing
Once an eligible refund request is approved, we will initiate the refund within 5–7 business days, or sooner where required by applicable law.
Refunds will generally be issued to the original payment method.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
8. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us at info@floravya.com with your order number and a description of the issue.
We will review the situation and provide an appropriate resolution in accordance with applicable law.
The first-order restriction, one-claim limit, and 50% BOGO satisfaction-refund limit do not restrict any remedies available under applicable law for damaged, defective, or incorrect products.
9. Fraud and Misuse Prevention
We reserve the right to review refund requests for evidence of fraud or misuse of our voluntary satisfaction guarantee.
Eligibility decisions will be based on the terms of this policy and the circumstances of each request.
Nothing in this section limits refunds or other remedies required by applicable law.
10. Previously Placed Orders and Special Agreements
The refund terms communicated at the time of purchase will continue to apply to previously placed orders.
Changes to this policy will not retroactively reduce refund benefits previously promised to customers.
Separately agreed refund arrangements with creators, affiliates, or promotional partners remain subject to their original agreed terms.
11. Your Consumer Rights
Our voluntary satisfaction guarantee is offered in addition to any rights you may have under applicable law.
Nothing in this policy excludes, limits, or replaces any consumer rights or remedies that cannot legally be excluded or limited.
12. Contact Us
For questions about this policy or to request a refund, please contact:
Brand: Floravya
Email: info@floravya.com